Data Management and Contact Centre

Bizlink Centre’s Data Management and Contact Centre provides a consistent cycle of training and upgrades to our current and new beneficiaries.

Our Centre is equipped with internet-enabled workstations, industrial-grade scanners and secured with CCTV cameras and access entry.

Our team of trainers are equipped to breakdown workflow and tasks to help our beneficiaries manage the projects better.

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Our services includes

  • Contact Centre Service
    • answering and routing of calls from company mainline
    • reception duties and scheduling of appointments
    • survey calls
  • Data Entry using Excel and CRM (Customer Relationship Manager)
    • all form of hard copy documents like name cards, survey forms
    • claims verifications
    • data migration using CRM
    • data entry of invoices (AP)
  • Fulfilment Service(e.g. promotion redemption, order fulfilment)
    • promotion redemption with inventory tracking
    • order fulfilment (from e-commerce platform)
    • ail merging and letter printing
  • Data Archiving and Digitisation
    • scanning and imaging of documents for e-storage
    • indexing and archiving of invoices and office files for e-storage